hotels - guest houses - bed & breakfasts - self-catering
... plus more!
Many hoteliers today agree that the only way to really measure the effectiveness of a hotel website is to track the number of reservations being generated from it.
For those of you who are still satisfied with simply knowing how many visitors your site gets, you may be missing the big picture. More visitors doesn’t necessarily mean you are getting more bookings.
There are actually two separate issues:
Many people are quick to consider SEO (Search Engine Optimisation) but more people need to concentrate on WSO (Web Site Optimisation).
WSO is your site’s ability to sell your hotel, once users visit the site.
There are many WSO points which contribute to making a productive hotel website.
Contrary to the belief of many web designers, a hotel website is not just an attractive online brochure with moving parts, bells and whistles. It should be an interactive tool to generate sales ...and that takes marketing expertise.
Perhaps the most difficult undertaking is to make people understand that their attractive website may be a MARKETING FAILURE because it lacks the sales tools to produce reservations: such as Well Written Selling Text, Strong Photography, an easily understood Navigation Scheme, researched and carefully chosen Search Terms/Phrases, workable Meta Tags, and a good Link Strategy.
Get rid of them! They may look pretty, but they don’t do a thing to help your site’s popularity nor its productivity. One of the most frequently clicked links on these websites is “skip intro”. People aren’t looking to be entertained, they are looking for information.
Tell your web designer, “no thanks” on Flash intros.
Search engines only read text.
Flash elements take too long to load on slower connections (many users are still on dial-up or limited-range broadband). A little Flash can be attractive, but too many web designers get carried away with it. Don’t use it. Your web designer needs to spend more time developing Text and Content, which is far more important to the success of the site.
There appears to be a growing preference towards developing entire sites in Flash. It certainly is pretty but it has some huge problems. It’s costly to produce AND to make changes.
Flash requires navigation links to be double-clicked in order to function. This may sound like no big deal, but many users will assume the link is broken, since we are all so accustomed to single-clicking links. This type of site may be perfect for art galleries or museums, but dysfunctional for a hotel sales site.
Second, Flash confuses search spiders and almost always encourages a low site ranking.
Third, take a good look at successful booking portals like Expedia, Travelocity, etc...no Flash!
Until all Internet users are using high-speed connections, check the density of the graphics you place on your site. Graphics with higher density than 40K bytes are likely to be very slow to load. Slow downloads can be very annoying to your site visitors. Don’t choose a photo just because it’s pretty. If you cannot reduce the density of a photo, scrap it.
Photos create interest, but text sells. You can make your photos more interesting and searchable by simply adding text descriptions to every photo. This works especially well for 'photo galleries' on your site. Since search engines only read text, your photos will become part of the search process and actually increase the popularity of your site.
Want to see the density of your photos? Simply right click the photo and click 'properties'.
The first rule of hotel website design... don’t make it necessary for visitors to “learn” how to navigate your site.
Web site designers, who lack hotel marketing knowledge, tend to become overly creative when designing and naming navigation elements. Your site’s navigation scheme is among the primary evaluation essentials for search engine spiders when ranking your site.
Drop-down menus are fine, but stick to common labels. You can’t go wrong with common labels such as “facilities”, “amenities”, “activities”, etc. Talk about confusing, I even saw one website that labelled their home page “reception”. Don’t try to reinvent the wheel. Navigation elements do not need to jump, twirl, or flash in order to create interest in your site.
Above all... trash that Flash!
There is some debate over the importance of Meta Tags, some search engines swear by them, some don’t. It only makes for good old common sense, however, to make sure that you have the proper tags attached to your site …they are free. Want to see your tags? It’s easy, go to Internet Explorer or Firefox and find your site, then right click anywhere inside a page, then click 'View Source'.
There are various tags, such as Title Tags, Key Word Tags, etc. If there are tags entered, how well were they researched? How accurate are they? For most search engines, tags help them find your site.
Some Meta Tags should be different on each page of your site.
There are several web sites which will allow you to see how many searches were performed, during the previous month, for each search term used. They will even suggest search words and phrases you might never have thought of. Don’t guess, you could be wrong.
The most common error on hotel web sites is poorly written text. You can always recognise a site designed by a techie, the text usually looks like an afterthought. Text is the most important element of the site for two reasons:
Realising that most visitors will rarely read your entire site, it’s essential that the text is written in order of importance from top to bottom. The first two to three paragraphs should include as many Key Words/Phrases as possible to facilitate searches. Be careful not to overdo it, you could be accused of spamming.
Home page text is obviously most critical. This is your opportunity to clarify your location, not simply your address and the most important selling features of the hotel. The location description should contain distances to local attractions, etc.
The old concept of Features and Benefits still apply. Write as if you are talking to your visitors; forget technical terms …talk plainly. Developing text should consume the most time and thought in designing your site.
Independent hotels need a booking engine to gain equal footing with franchised hotels. Simple fact is that more and more users are booking reservations in real-time online. Email availability inquiries just don’t do it anymore.
Useful Tips
>> Look for an engine that can be easily maintained; you will have to maintain rates and room inventory.
>> Look for a well-designed engine, which is user-friendly and professionally designed.
>> Look for an engine that charges a flat fee each month with no commissions or booking fees.
>> Look for an engine that has good technical staff to assist you.
Above all, don’t expect Internet users to be satisfied with email reservation enquiries on your site. I can only guess how many reservations you could be missing. For those of you, who think that a booking engine is financially out of reach, think again, the return on this minor investment is huge.
There are many web site data collection software programs and basically they all collect just about the same information. You need to know your primary feeder markets, primary referral sites, most productive search engines for your site, etc.
Make sure that your webmaster knows how to use this information to make changes to your site.
Software such as Clicky can show the popularity of each page on your site, so adjustments can be made. Many of these companies collect data by hour, day, week and/or month on your website. Yes, they are affordable too.
In the old days of print advertising, a popular saying was “50% of all advertising is a waste of money; the problem is we don’t know which 50% it is”. This is not true with a website; you can easily see what is productive and that which is not productive.
In the good old days before the arrival of the Internet, you had to spend money to advertise your hotel without knowing what the response would be, if any at all.
Check it out; it could be a great investment if you find someone who knows how to use it properly and will maintain it for you. It could help you dominate your competition.
Several search engines also use your site’s popularity to rank your site. They measure incoming and outgoing links as one criterion. Links to attractions and relevant locations can be very useful. Use some caution, however, it helps to link to those sites that are most popular and never place outgoing links on your home page.
It still provides a great return-on-investment and is the great equaliser for independent hotels.
Above all, don’t be satisfied with a site which looks attractive, but produces too few reservations!
Torquay Hotels | Brixham Hotels | Paignton Hotels | Dartmouth Hotels | Teignmouth Hotels
Torquay Self-Catering | Paignton Self-Catering | Brixham Self-Catering
Copyright Torbay Hospitality Association | Disclaimer | Your privacy | Contact us
Website designed & maintained by The Cube Lab
